Pass Guaranteed has a 100% money back guaranteed policy. This means your money is safe at

If a registered user of does not pass the related exam once within 30 days of purchase, he/she can receive an exchange of product with no cost or a full refund of his/her purchase. However, in order to safeguard ourselves from fraudulent claims and to serve our loyal customers in an honest manner, we have outlined a clear Refund Policy. It is considered your responsibility, as a customer, to read and properly understand these terms and conditions prior to making any purchases.

Money Back Guarantee Terms and Conditions:

In the event of a failure, related to a purchased study package from , within 30 days of purchase, we will refund the full amount upon request. No refunds are provided after 30 days of the purchase. You must submit your refund claim within seven (7) days of the exam date. Any submission which is older than seven (7) days will not be honored.

Exam failures that occur before the purchase date do not qualify for the purposes of this guarantee.

Refund Procedure:

Refund procedure is quite simple. In order to request a refund, we will require the following information from you:

  • Send us a scanned copy of your official failed result.
  • Please also include the below Information when filing for a refund:

    Candidate Name:
    Purchase Date:
    Order Description (Exam Code):
    Candidate ID/ Testing ID:
    Your Scores:
  • Please make sure to send a copy of your official exam result in scanned format or as a screen shot from a mobile device without any modification. We do not accept Web prints, email forwards, or modified/edited screen shots as proof of exam results.
  • In case of fraudulent or fake reports submissions, NO response will be received from our team.

You cannot claim a refund in the following cases:

  • You have made a Wrong Purchase. Any refund request related to a wrong purchase is not going to be processed.
  • Your exam was written within two (2) days of purchase. We recommend at least a minimum study period of five (5) days.
  • It has been more than seven (7) calendar days since you wrote your exam. You need to claim your refund within seven (7) days.
  • The name in the submitted result differs from your Xcerts Certifications account. In other words, you cannot purchase the exam under someone else's name.
  • We do not refund an order if the purchased was made the same day as your exam day. You need time to prepare for an exam.
  • If the exam was written outside the specified date range.
  • The exam was provided to you FREE of charge or as a substitute for another exam.
  • Your purchased study guide/package is a LAB.
  • The money back guarantee policy is not applicable to CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master them.)

If you still have any questions about our 100% Money Back Guarantee Policy, please contact us.